Partner Success Manager

We all have important information we need to manage, and protecting it should be easy. Over 100,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.
At 1Password, Partners are a core focus for the future growth of 1Password.  The Global 1Password Partner Team is responsible for executing partner-centric strategies to drive revenue growth for 1Password, by providing Partners with the programs, tools and resources to help them build successful and profitable 1Password practices.
In this role, you will help design, deploy and manage processes, communications, policies, and tools that enable scalable growth of the partner business and enhance partner effectiveness. The Partner Success Manager will be responsible for managing the creation and consistency of all partner-facing tools, assets and communications, as well as triaging all partner requests.  You’ll be looked upon to provide insights and recommendations for improvements along the way to strengthen how we interact, communicate, and drive success through our partners.  You will also own the day-to-day management, content updates  and evolution of 1Password’s Partner Relationship Management (PRM) platform and portal.
You will be joining 1Password as a key member of the GTM organization and will work closely with 1Password’s partner team, sales teams, revenue operations, legal and marketing in order to drive operational excellence within the partner program. You will report to 1Password’s VP of Revenue Operations.
This is a Remote opportunity within Canada.

What we're looking for:

 
Partner Operations/Success Experience - You have a minimum of 2 years experience driving success strategies for a growing partner program, or relevant experience with strategy development, partnership management and business development in the technology industry. You have the experience and confidence to identify areas for strategic improvements, advocate for them internally, implement them, and evolve them.  Experience managing a Partner Relationship Management (PRM) platform is a strong plus.
 
The Ability to Build and Evolve - The Partner Program is primed with huge growth, but there is so much to still figure out to ensure that our partners are armed for success while scaling our business globally.  We need a proactive, independent thinker with high energy and positive attitude.  You’ll bring a flexible and pragmatic mindset and the ability to think quickly on your feet, with little supervision at times, and adaptability to a fast-paced changing environment.
 
Structured and Organized Approach - You’re hyper-organized, and can manage multiple projects and deliverables simultaneously.  Aligning internal processes, documenting new workflows, owning and maintaining a PRM, as well as engaging cross functional teams for process and program management are all activities that you’re comfortable managing.
 
Comfort with Internal Tools - You’re comfortable using a variety of business tools including Salesforce, for partner opportunity management, as well as various design, documentation and project management tools.  Experience working with a Partner Portal would be beneficial as it’s the core system that partners use to interact with 1Password.  
 
A Good Human Being - you act with integrity, kindness and respect, always.  You’re confident enough to challenge the norms and suggest meaningful changes, but humble enough to be part of a strong culture and team that embraces diversity and open discussion.

What you can expect:

 
Global Partner Success and Health - Behind the scenes, you’re ensuring that both our partners and partner facing teams have everything they need to be successful, working alongside several internal teams to ensure that we have the right tools, assets, documentation, policies, and communications to recruit, engage and motivate our partner community.  
 
Partner Portal Management - Own the Partner Relationship Management (PRM) strategy, including partner portal day-to-day management as well as updates, content management, answering partner inquiries and overall utilization.  You will maintain and continuously improve the partner portal in order to drive incremental value for users, partners and internal stakeholders.
 
Partner Program Tools and Processes - Manage the creation and consistency of all partner facing tools and processes including business review (QBR) templates, partner onboarding/training program, the development of partner program guides, internal process documentation on “working with partners”, and partner offer and incentive management.
 
Communications - Manage and triage all partner inquiries, questions and requests.  
 
Partner Performance Reporting - Working alongside Revenue Operations and Marketing, you will track and measure the success of partner programs through goals around partner adoption, engagement, marketing activities, and incentives.
 
Contract Management - Work with legal and the Partner Team to assist with up to date contracts, and execution on updated contracts. 
 
CRM Management - Ensure Partner Accounts in our CRM (Salesforce) are accurate and up to date. Creating and managing reports for our Business Development Partners. You will be responsible for managing requests from the Partner Team on improvements/needs within the CRM.


What we offer:
We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:

Health and wellbeing
> 👶 Maternity and parental leave top up programs
> 👟 Wellness spending account
> 🏝 Generous PTO policy 
> 💖 Company-wide wellness days off scheduled throughout the year 
> 🧠 Complimentary Headspace membership
> 🩺 Comprehensive health coverage

 Growth and future 
> 📈 Employee stock option program for all full time employees 
> 💸 Retirement matching program
> 💡 Training budget, 1Password University access, and learning sessions 
> 🔑 Free 1Password account (and friends and family discount!) 

Flexibility and community
> 🤝 Paid volunteer days 
> 🌎 Employee-led DEI&B programs and ERGs
> 🏠 Fully remote environment
> 🏆 Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Candidate Privacy Notice
When you apply for a position, refer a candidate, or are being considered for a role at AgileBits, Inc. (dba 1Password, 1Password, we, us, or our), your information is stored in Lever, in accordance with Lever's Service Privacy Notice. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background.
Candidates may also optionally choose to self-identify their race/ethnicity, gender identity, sexual orientation, age, and disability. These answers will help us evaluate our diversity and belonging efforts. You do not have to answer these questions—your answers will not be linked to your name or job application, will not be visible to the hiring manager reviewing your application, and will in no way affect your job application. If you have any questions about the collection or use of this information, please contact [dpo@1password.com].
When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how we use or process your information, or if you would like to ask to access, correct, or delete your information, please contact our privacy team at [dpo@1password.com] or through 1Password Support.