Enterprise Architect

Narvar is growing! We are hiring an Enterprise Architect who loves solving problems, implementing products they will actually use, and who wants to play a major role in the success of our partners and customers.
As a Solutions Architect, you will be joining a dynamic Customer Engineering team who are passionate about our customers, solutions, and industry. The ideal candidate has proven solutions architecture experience, has worked cross-functionally in a dynamic SaaS environment, and thrives in a fast-paced working environment.
Day-to-day

 
Scope complex projects with Enterprise retailers spanning multiple products, software packages, and data sources both on-premises and Cloud platforms
 
In-depth Subject Matter Expertise on Product and platform with intimate knowledge of what our products can and cannot support.  
 
Work cross-functionally with Product Engineering, Customer Engineering, Solution Engineering, Sales, and Channel Partners to lead design sessions, architect solutions and deliver larger-scale implementations
 
Enterprise Architecture experience and Retail domain knowledge on Customer Journey (OMS, WMS, CRM). Integration with Carriers and iPaaS solutions
 
Communicate clearly and proactively with customers, partners, and internal teams to establish credibility and ensure on-time project delivery
 
Ability to work in a fast-paced startup environment to solve customer problems based on Narvar product and platform capabilities and functionalities 
 
Work closely with the Product and Customer Engineering team to document customer requirements, technical end-to-end customer journey, business and functional process flows, enterprise architecture diagrams, create playbooks, and create process improvements as needed

What we’re looking for

 
Combined 6+ years of Enterprise Architecture and Solutioning experience supporting both Strategic and Enterprise Customers. 
 
4+ years SaaS, Retail and/or logistics experience 
 
Thorough understanding of APIs, and SaaS technologies
 
4+ years of experience in customer-facing, enterprise-level software implementation, technical account management, consulting or systems integration roles
 
BS and MS within computer science, engineering, mathematics, supply chain etc. 
 
Ability to successfully deliver multiple complex projects simultaneously
 
Work strategically and tactically with Systems Integrators for multi-million dollar project architecture and deployment.
 
Excellent presentation, project management, writing, communication, and problem-solving skills
 
Ability to work with both technical and nontechnical stakeholders

A Plus if you have

 
Experience with retail, e-commerce platforms, order management systems, inventory management, WMS, TMS, supply chain, or logistics

Why Narvar?
We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!
From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.
Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.