Global Localisation Lead

Please note: This is a Zepz role supporting both Sendwave and Worldremit
About the role
Reporting to the Director of Program Management, the Global  Localisation Lead is responsible for driving the strategy and execution of language services across our entire organisation, to ensure our global impact is consistent and localisation be recognised for being a significant growth contributor.
This role is integral to delivering our key business objective of increasing our global reach. To achieve this you will build and lead a team that successfully delivers our language services by incrementally adding numerous new regions and languages. 
As a senior member of the team, you will build and leverage relationships with internal stakeholders across product, operations, and marketing teams as well as manage vendor relationships to ensure consistent quality and high performance levels. 
As a localisation expert you will own and evolve processes to ensure all localisation and translation processes for our product are optimised.
As a member of WorldRemit’s Marketing team you will aim high, embrace challenge and always do what’s right; acting with integrity and building trust as you contribute to the company’s technical direction and long term decision making.
Reporting to the Director of Program Management (Marketing), you will:

 
Full end to end ownership of our translation and localisation strategy - including continual evaluation and improvement of vendors, process and managing our ability to scale our content offering.
 
Senior Stakeholder engagement to facilitate business transformational improvements to ensure our content is consistent and best in class.
 
Be responsible for linguistic guidelines (working with the internal Brand team) to establish one writing style across multiple languages.
 
Establish partnerships and robust ways of working with external translation vendors, as well as external QA services to ensure content is translated speedily (within 48 hours) and accurately.
 
Be the single point of contact throughout the business responsible for accuracy and efficiency of our translation and localisation processes.
 
Regularly review output of external vendors to ensure accuracy.
 
Line-manage a team of Localisation Managers
 
You will be expected to be hands on, using our CMS Contentful (content management) and TMS Smartling (translation management, to upload and maintain our content offering
 
Produce accurate reporting and projections
 
Work with the Director of Program Management with process development and best practice

What we’re looking for from you

 
Proven experience building and managing a high-performing team of localisation managers, investing in their development, and inspiring them to achieve their potential
 
Track-record of successfully scaling and managing content localisation and translation in a content-rich, fast-paced environment, in multiple languages and across multiple platforms and channels (web, app, marketing assets)
 
Experience working with translation management systems and language service providers
 
Strong organisational, analytical and communication skills, including written and oral presentation skills
 
Relationship management skills either dealing with internal stakeholders at all levels or third parties
 
You work well as part of a team, but can work independently to your own work plan and know when to seek help
 
Multilingual ability desirable
 
UX, SEO and Marketing experience is highly preferred