Senior Software Engineer - Observability

A Senior Software Engineer in Observability plays a critical role in ensuring the reliability and performance of complex systems and enabling teams to quickly detect and diagnose issues. The Observability team exists to empower R&D engineering teams with visibility into the health and operation of our platform. They aim to provide the tooling and support that engineering teams need to enhance the availability, reliability, and performance of the Workiva platform.
What You'll Do

 
Empower engineers to make data-driven decisions on petabytes of data
 
Support systems with throughputs exceeding thousands of requests per minute
 
Develop expertise in observing software to help engineers scale their system to enterprise levels
 
Develop tools and processes to collect and analyze metrics, logs, and tracing data
 
Participate in the development and implementation of best practices for observability across the organization
 
Research and stay up-to-date with emerging technologies and industry trends related to observability and performance monitoring
 
Design and implement monitoring solutions that provide real-time visibility into the performance and behavior of systems
 
Develop, maintain, and contribute to open-source projects in and around the OpenTelemetry community
 
Provide mentoring and guidance


What You'll Need Experience:

 
Minimum two years related experience, typical five years


 
Experience with distributed systems and container orchestration
 
Proficient in one or more programming languages and have a thorough understanding of software engineering principles, such as data structures, algorithms, and design patterns
 
Experience designing and architecting large-scale systems and able to make decisions about tradeoffs between scalability, reliability, and maintainability
 
Able to mentor and coach junior engineers and lead by example
 
Enjoy challenging technical problems
 
Capable of evangelizing coding solutions and defending technical opinions
 
Capable of independent work in a hybrid/remote team environment



Education:

 
B.S./M.S. in CS/SE/EE/CE/related field or equivalent experience



Preferred:

 
Experience with the OpenTelemetry specification, semantic conventions, instrumentation libraries and auto-instrumentation options such as agents
 
AWS platform experience
 
Understanding of service level indicators
 
Experience with OpenTelemetry tracing and metrics (agents and manual instrumentation)
 
Experience propagating meaningful context between multiple observability signals (metrics, events, traces, logs)
 
Experience with Observability infrastructure (openelemetry-collector, Prometheus/Mimir/Thanos, APM agents, Kubernetes)


Travel Requirements:

 
Up to 10% travel


Working Conditions & Physical Requirements:

 
May require after-hours support to resolve critical customer issues
 
Reliable internet access for any period of time working remotely, not in a Workiva office.  

How You’ll Be Rewarded:

 
Salary range in the US: 

$100,000.00 - $177,000.00 Annually

 
A discretionary bonus typically paid annually
 
Restricted Stock Units granted at time of hire
 
401(k) match and comprehensive employee benefits package


The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.


Where You’ll Work

Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.

 
Customer Success:  Always delight our customers.
 
Trust: Rely on each other. 
 
Integrity: Do the right thing, every time. 
 
Collaboration: Share resources and work together. 
 
Innovation: Keep creating solutions and finding better ways. 
 
Inclusion: Support a diverse community where we all belong. 
 
Accountability: Be responsible for your success and failure.

We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.

At Workiva, you’ll enjoy: 

 
Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.
 
Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
 
Involvement: Ability to participate in Business Employee Resource Groups (Black, Hispanic, Asian, Women, Rainbow (LGBTQIA+), Veterans, Disabilities), Volunteering, Company wide celebrations, and more
 
Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.  

Learn more about life at Workiva: https://www.linkedin.com/company/workiva/
Learn more about benefits: https://www.workiva.com/careers/benefits  
Workiva is an Equal Employment Opportunity and Affirmative Action Employer.  We believe that great minds think differently.  We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation.  Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.  We strongly encourage and welcome people from historically marginalized groups to apply.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.  
Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.
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