Clinical Quality Associate

Who we are:
Each year, 2 billion people across the world are limited by physical pain. By helping people live without pain, they are free to do the things they love most with the people they love—and never miss a moment. This is what we do. We create and design new technologies to solve one of the biggest problems in healthcare: taking care of our Physical Health. Sword Health is the world’s fastest growing digital musculoskeletal (MSK) care provider on a bold mission to free two billion people from acute, chronic, and post-surgical physical pain . Our customers include some of the most progressive Fortune 100 and 500 companies, as well as over 160+ other established businesses across the world.       

The Sword program allows members to complete a personalized physical therapy program from the comfort of home, with continued support and supervision from one of our talented Sword specialists. Sword’s personalized care is more effective than traditional standards of care, and has proven to deliver best-in-class clinical results. Since breaking into the market less than two years ago, Sword has worked with insurers, health systems, and employers in the U.S., Canada, Europe, and Australia to make high quality musculoskeletal care accessible to everyone. 
This is an opportunity to join Sword during a time of hyper growth and expansion. After our recent $2bn valuation, we’re excited to continue accelerating our impact by scaling with high caliber people with passion, commitment and energy to create and deliver technologies, services and products that drive human progress forward.   
 
We welcome you to join our mission, to make a difference on a grand scale and play a pivotal role with a global team at Sword– working alongside great people pioneering novel products and cutting edge technologies.  


The Clinical Quality Associate sits on the Clinical Operations team, reporting to the Clinical Quality Manager and is a critical driver toward the continuous development of our member experience. This role combines operations management, process design, and cross-team collaboration in a fast-paced and often ambiguous environment. The ideal candidate has a metrics mindset and a background in quality assurance, preferably within clinical settings.


What You'll Do

 
Member Outcomes: Administer quality management systems to ensure the delivery of high quality of care to our members - including auditing, light analysis and reporting
 
Risk Management: Ensure critical policies and quality standards are adhered to; train team members to implement quality assurance processes with fidelity
 
Execution: Support the design of processes, tools and frameworks that drive efficiency and excellence in the delivery of care to our members; collaborate on innovative solutions to accelerate our member outcomes
 
Cross-Team Collaboration: Work collaboratively and effectively with leaders in the Clinical Operations org to implement and manage quality assurance processes


Who you are:

 
Minimum experience requirements: 2 years of experience in quality assurance in highly regulated industry. Start-up and clinical experiences are a plus.
 
Effective Communication: Effectively communicates to all levels of leadership 
 
Data-Driven Problem Solving: Can support solutions to clinical, operational or business challenges; is proficient in qualitative and quantitative analysis
 
Self-Starter: Can navigate and work autonomously in a fast-paced and often ambiguous environment; deliver results in times of constant change



Sword is proud to be an Equal Employment Opportunity employer.  We champion diversity and are committed to building a team that represents a variety of backgrounds, perspectives and skills.  At Sword, we believe that diversity and inclusion among our applicants and team members is critical to our success as a global company.  The more inclusive and diverse we are, the bigger our impact will be.

Sword Benefits
Comprehensive health, dental and vision insurance 
Equity Shares
401(k)
Unlimited Vacation
Paid Holidays
Flexible working hours
Work from home
Parental leave
Free Digital Therapist for your family
 
Sword is proud to be an Equal Employment Opportunity employer.  We champion diversity and are committed to building a team that represents a variety of backgrounds, perspectives and skills.  At Sword, we believe that diversity and inclusion among our applicants and team members is critical to our success as a global company.  The more inclusive and diverse we are, the bigger our impact will be.