Tool Admin

Organizational Overview
Do you want to ensure that progressive organizations have access to the best possible data, technology, and technical expertise? We know movement organizing and advocacy are more urgent than ever and many organizations and activists cannot easily access the tools to scale their work. 
Launched in 2018, The Movement Cooperative (TMC) is a nonprofit founded with the aim of creating a cooperative community addressing these structural challenges. Currently, our membership stands at nearly 75 national member organizations and 500 state-based organizations covered under our licenses. We leverage the collective purchasing power of our membership to secure cooperatively held data and technology licenses shared across membership and invest in common infrastructure like technical staff to support our members in their work. TMC is also a member cooperative -- our board is elected by and made up of our member organizations.
Position Overview
Is it time for you to join us? We are hiring for a new Tool Admin on the Movement Technology team, which sits within the Technology Constellation that currently includes Engineering and Data & Technology Strategy. .
TMC membership gives organizations full access to the national voterfile, in addition to discounted rates for a wide variety of organizing technologies. The Movement Technology team will provide deep guidance and training to enable members to choose the right tools, and optimize their use of those tools within the context of their organizing plans and TMC membership. 
Responsibilities::

 
Administer TMC’s most-used tools, this includes, but is not limited to:
  

   
Setting up new accounts, including VAN committees and access points Setting up and managing the permissions of admin users
   
Managing the support request queue and escalating issues from members up to the vendor
   
Developing systems to track trends in the types of requests received and track vendor responsiveness to requests
   
Maintaining the agenda for regularly-scheduled calls with vendor, and facilitating those calls
   
Supporting the annual VAN committee audit, in addition to creating a process for a user audit to maintain our system’s security
  
 
Implement our tool sign-up process, onboard and offboard members to various organizing tools within the TMC Marketplace. 
 
Maintain internal and external wiki documentation around tools, both in the TMC Marketplace and common ecosystem tools. 
 
Partner with D&T and Finance to conduct user audits, to ensure security of systems and members are properly invoiced.
 
Provide support to the Technology constellation in sweeping for unassigned, overdue, or stale tickets in Freshdesk.

Qualifications
Experience & Skills

 
Previous experience with one of the commonly used progressive tools as a user and/or an administrator, specifically NGPVAN.
 
A “hacker” mindset - willing to fit different tools and strategies together.
 
Experience working on campaigns, electorally-focused, or advocacy organizations, with at least one full cycle in a field, training, or data role.
 
Comfort with remote work tools like Slack and Zoom for meetings and trainings.
 
Project management experience, including delegation and managing up on extended timelines.
 
The ability to communicate and collaborate within a team, other departments, as well as, vendors, partners, etc. 
 
A desire to continuously learn new things.
 
A passion for diversity, equity and inclusion and a commitment to incorporating these values into your everyday work.
 
Dedication to our members and furthering their reach and impact.

We especially encourage applications from people who have any of these additional skills:

 
Experience using ticketing systems (like Freshdesk or Zendesk)
 
Experience creating and maintaining internal and external training, documentation and resources
 
Experience with data visualization and dashboards
 
Experience interacting with the voter file
 
Experience with digital advertising
 
Experience budgeting for organizing tools
 
Experience, ideally as an administrator, of the following tools:
  

   
VAN: SmartVAN, America Votes VAN, State Voices VAN, LAN or Votebuilder
   
CRMs: everyaction, ActionKit, ActionNetwork/ActionBuilder, Salesforce
   
Peer-to-peer texting tools: Hustle, ThruText, TextOut, Spoke, Scale to Win
   
Dialers: NewTalk (ThruTalk), Hubdialer, CallServer, CallHub
   
Relational Organizing: Reach, Empower, Impactive
   
Voter Reg / VBM: BallotReady, Register2Vote, Rock The Vote
  

This role does not have formal education requirements.
Physical Requirements: 

 
Prolonged periods of working on a computer

Benefits:
While a very young organization, The Movement Cooperative is dedicated to providing all employees a competitive salary, world-class healthcare, dental and vision benefits, retirement, unlimited paid vacation and sick days, flexible holidays, and all-staff holidays, remote virtual office, paid parental and adoption family leaves, and health and wellness benefits. The salary for this position is $62,000-72,000. This is a full-time exempt position. 
This position is within a union-represented collective bargaining unit, and specific terms and conditions of employment may be subject to a future collective bargaining agreement between TMC and the Union.
 
Next Steps:
Please submit your resume and a cover letter detailing why you are interested in this role and your qualifications, in PDF format.
Here’s what you can expect from our interview process: 

 
Application Review
 
Materials Submission
 
Panel interview ~45 minutes
 
Interview with Associate Director of Data & Technology - 30 minutes

*We are looking to fill this position by February 2023.*
The Movement Cooperative is an equal opportunity employer. 
The Movement Cooperative recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, sexual orientation, citizenship status, disability, age, veteran status, and other protected status as required by applicable law.
At The Movement Cooperative, we have a clear vision: to be the organization where a diverse mix of talented people want to be, to stay and do their best work. We pride ourselves on bringing the best to our members, and we know our organization runs on the hard work and dedication of our passionate and creative employees.