Postscript Plus Senior Manager

As a Sr. Manager of Postscript Plus, you will lead and coach a team of Messaging Strategists. You will ensure that your team is engaged, empowered, and hitting and exceeding goals. As a Manager on the team, you will help develop our customer success vision and strategy. You’ll work cross-functionally with other key leaders to define our full customer lifecycle and create a seamless and amazing experience for our customers.
All positions at Postscript are fully remote.
Primary duties

 
Build and lead a highly engaged, high-performing team that regularly exercises good judgment and decision making. Create a strong sense of accountability to customers and each other
 
Foster an environment for Messaging Strategists to write best-in-class creative campaigns, conceptualize revenue-generating SMS strategies, and execute list growth strategies for their merchants. 
 
Develop plans for team members’ continued career growth and have regular coaching and feedback sessions
 
Develop and implement effective, repeatable processes and playbooks for your team.
 
Develop and implement regular reporting cadence on Plus metrics and team performance. 
 
Create effective Plus programs that directly impact company goals, such as expansion revenue targets. 
 
Design creative and new ways to engage customers and maximize our customer's subscriber LTV. 
 
Own escalated customer issues. Problem solve and resolve difficult issues in a way that strongly exhibits our core values and customer philosophy. 
 
Strategize with customers on marketing strategies to drive growth. Build strong relationships and brand loyalty with our customers 
 
Identify opportunities to continuously improve our customers Subscriber LTV
 
Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

Requirements 

 
 3-5 years experience leading a high-performing CS team or Agency serving as a coach, mentor, or manager
 
Demonstrated history of strong team performance, preferably in high growth environments
 
Demonstrated ability to collaborate cross-functionally to improve processes
 
Strong process-orientation and ability to drive a consistent and repeatable experience
 
Strong analytical skills, with a data-driven, metrics-oriented mindset
 
Demonstrated passion for e-commerce businesses and entrepreneurship

What You’ll Love About Us

 
Salary range of USD $107,000 to $125,000 base plus significant equity regardless of location
 
High growth startup - plenty of room for you to directly impact the company and grow your career!
 
Fully remote culture - work from home (or wherever!)
 
Fun - We’re passionate and enjoy what we do
 
Competitive compensation and opportunity for equity
 
Flexible paid time off
 
Health, dental, vision insurance
 
Other great perks, such as home office stipend

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