Director of Product, EMS

JOB DESCRIPTION
Finalsite is the preferred website, communications, and marketing platform of more than 8,000 schools worldwide. The company’s people, products and services transform how schools connect and engage with their community, recruit students and staff, and fundraise; while managing the complex requirements around data privacy, accessibility, hosting and security. Finalsite products and services include award-winning website designs, a robust content management system, a powerful enrollment management system, innovative inbound marketing tools, data integration, training, support and marketing consulting. With a 96% retention rate year-over-year, Finalsite is the choice of over 700 NAIS member schools and 1000+ school districts in the U.S., and international schools and universities in over 115 countries around the world. The company is headquartered in Glastonbury, CT with offices in Austin, TX and Columbus, OH, U.S.A., as well as in the U.K. For more information, please visit www.finalsite.com.

MISSION 
Finalsite’s mission is to help schools prepare students to be successful and make the world a better place.
VISION 
Finalsite will transform the way school communities engage with their schools. SUMMARY OF THE ROLE
The Director of Product, EMS (Enrollment Management System) drives vision and execution of Finalsite’s admissions, enrollment and billing solution, drawing from domain knowledge and emerging industry trends to inform product strategy and decisions. The DoP is responsible for overseeing and communicating the EMS, billing and payments product line roadmap to the company, conveying the what, the why and the value proposition. The DoP leads product managers and day-to-day product management processes using the Shape Up methodology. 

The DoP is a champion of the product line who works closely with Sales and Marketing to ensure goals are aligned. The DoP also works with Support and Professional Services to identify opportunities to increase client satisfaction and product adoption. The DoP may also manage vendor relationships, and work with the architecture team to control costs for third-party services being leveraged to power the software.

LOCATION
100% Remote - Anywhere within the US or UK.
RESPONSIBILITIES

 
Owns and oversees the product line roadmap, working closely with product managers and the software engineering manager to ensure successful, on-time delivery
 
Collaborates with stakeholders across the company, representing product in monthly product line meetings, to ensure successful execution on product line goals
 
Actively guides and mentors product managers, helping grow their skills, and knowledge, ensuring they understand the company’s wider product vision and strategy
 
Oversees day-to-day tasks and responsibilities of Product Managers, including team shapings, cycle/cooldown task management, weekly 1:1 meetings and bi-annual reviews.
 
Owns usage of Pendo for the product line with the goal of driving product adoption and better understanding usage patterns.
 
Oversees response to client ideas portal and bug triage for product line to ensure a timely, consistent response.
 
Actively seeks opportunity to improve processes both within the team and across other teams at the company
 
Participate in activities related to hiring and onboarding of new Product Managers

QUALIFICATIONS AND SKILLS

 
A passion for identifying problems and providing solutions with software with the ability to tie these to company financial goals
 
Excellent leadership skills and the ability to influence and inspire others
 
Confidence in making decisions and the ability to justify those decisions
 
Ability to manage and mentor product managers and UI/UX designers
 
Detail-oriented with ability to learn and apply new concepts quickly
 
Ability to utilize user insights, data, and statistical analyses to inform decisions
 
Experience in creating and delivering in-person and online presentations to clients
 
Bachelor’s degree in a related field or equivalent experience, with 4+ years of product management experience Exceptional candidates will have
  

   
Experience leading projects and teams
   
Experience generating outstanding results as a product leader in a SaaS environment
   
Professional experience with K-12 admissions, enrollment and business processes.
  

Link to All Staff Competencies and Mental and Physical Requirements
RESIDENCY REQUIREMENT
Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States and the United Kingdom. Current residency, as well as continued residency, within the United States and UK, are required to obtain (and retain) employment with Finalsite.
DISCLOSURES
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation.