Customer Support Agent

 About the Role

 



 We are looking for customer-centric individuals to service our marketplace with empathy and judgment. You own your customer's issues and provide the best solutions and service by moving as fast as possible. You go out of your way to make sure the customer is taken care of. You exhibit the highest standards of customer service and are the customer's first point of contact. You are a problem solver and solution-driven. You think on your feet, take initiative, and know when to escalate situations. You work independently and thrive in fast-paced environments. 
 

 



 Our customer base is solely within the United States at this time, but service to the nurses and workplaces who use our marketplace is 24/7.


 

  Day-to-Day Responsibilities

Process customer contact and deliver prompt solutions through phone, chat, and email


 
Respond promptly to customer inquiries via phone, chat, and email, providing effective solutions.
 
Collaborate with different departments to address and resolve customer concerns.
 
Investigate, research, and resolve customer issues efficiently.
 
Handle difficult and dissatisfied customers with professionalism and courtesy.
 
Track and follow up on all customer requests in a timely manner.
 
Manage and prioritize multiple tasks effectively.
 
Deliver exceptional customer service in every interaction.
 
Availability to work on weekends is required.


 What Sets You Apart

 



 You are quick and think on your feet. You communicate clearly and are at ease with handling difficult situations and customers, always responding with empathy. You're genuinely curious and take initiative to solve problems when you see them.
 

 



 Why work at CBH?


 
Be part of a fast-paced startup unicorn making a huge difference in the lives of tens of thousands of customers.
 
Work from home with occasional opportunities to meet your coworkers, including some traveling from around the world, in-person.
 
Personal and professional development opportunities. If you're interested in developing a particular skill or learning more about a particular part of the business, we'll give you the opportunity to learn


 System Requirements (NO CHROMEBOOKS, NO LINUX OS)


 
Minimum 20Mbps wired internet connection
 
CPU: minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher)
 
RAM: minimum 16GB or higher
 
Boot Drive: using SSD
 
Wired headset
 
Quiet working environment
 
Steady power and internet


 

  We operate 24/7 and work on a rotating roster, including weekends.