Principal Product Designer

ConsumerAffairs helps consumers make smart buying decisions in moments of need. Every month millions of consumers turn to our site and tools for help with their considered (often emotional) purchases.
We educate them about their options, learn about their specific needs, and connect hundreds of thousands of them directly to brands. These brands use our SaaS tools to manage their reviews and communicate directly with consumers to serve them better. Our business thrives when the consumers who trust us get matched with the right brands for them.
We're fast-paced and our core values are the bedrock of who we are and who we want to be.
Our employees believe in raising the bar through data-driven innovation, intellectual curiosity, and grit. We have a team first mentality, and manifest wins by putting the team first. Collaboration and teamwork is in our hearts and we believe winning together is the most fun. But, above all else, we care. We have servant hearts for our consumers, customers, and colleagues. If you want to be part of a globally diverse team that's focussed on helping people, in an environment where we raise the bar, win as a team, and care above all else-then ConsumerAffairs may be just the place for you!

ABOUT THE JOB:
Your role will be threefold:

 
Research oriented, prepared to dive deep into the problem space and existing approaches across developer tools, but not afraid to break the mold and innovate when it serves our mission and users. Excited to go broad and explore before going deep.
 
An insightful problem solver, capable of autonomously defining and executing on a technical vision, but eager to collaborate on it.
 
Deeply live iterative product development: balancing speed and iteration with quality and maintainability, and adjust that balance based on the situation.
 
Take pride in the designs that you make. You value a clean, elegant and efficient design system, and encourage the same for your team.
 
Are biased toward action: you deliver results quickly and iterate instead of waiting for perfection.
 
Be hands-on to execute on the vision with the team of designers.
 
Partner with engineering to ensure that our implementation and user experience are of high-quality.
 
Solicit feedback from your peers, including other product designers and product managers, engineers and other applicable cross-functional partners
 
Work in close collaboration with the VP of Design to inform and improve our design processes.



RESPONSIBILITIES:


 
Problem Opportunity & Framing; Proactively discover company-level opportunities whose justifications are extremely challenging and help bring clarity and insight to these problems.
 
Ownership; Of specific design-led projects that you proactively seek out. As well as working with the VP of Design to identify programs of work where your direction and expertise are needed to guide the work to a successful customer focussed outcome.
 
Execution; Work across the entire design organization to ensure that the quality of craft execution and our design practices are to the high standards that our business and customers expect.
 
Strategy; In close partnership with the VP Design and Leadership Team, help to execute and inform the ongoing evolution of the Design strategy and influence the Product strategies across our company.
 
Impact; You can develop innovative patterns and systems that are durable, and repeatable, and set a new standard for interaction for the company.
 
Collaborate with PMs and engineers in an iterative, transparent, and feedback-driven process.
 
Establish a design system and allows designers across product and marketing to meet user needs and develop highly converting experiences.
 
Elevate the voice of the Design team company-wide and ensure they are the chief voice of the customer.
 
Collaborate to create best-in-class practices for user research both qualitative and quantitative.
 
Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources in an effective and timely manner and demonstrate respect for others.

(These responsibilities are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required)
Experience:

 
Experience building products in a remote or distributed team environment.
 
Demonstrated portfolio of shipping amazing customer experiences that have made a significant impact on business and customer metrics.
 
Prior marketplace experience preferred
 
You have led teams of or managed other UX practitioners.
 
Experience in design thinking methodologies to lead teams toward customer-centered outcomes

Knowledge, skills and abilities:

 
7 years experience in a senior Individual Contributor role.
 
Exceptional interaction and visual design skills.
 
Deep organization and execution capabilities, especially in areas of influence and collaboration with multiple stakeholder groups
 
Excellent written/verbal communication - an engaging storyteller.
 
Proven ability to hold conversations on design principles with organization leaders
 
Loves collaborating with engineers - enjoys translating complex, static designs to production-ready code.
 
Obsessed with ensuring an exceptional customer experience- for both internal and external customers.
 
Stands up for decisions, takes responsibility for results, and shares both good and bad outcomes transparently.
 
Demonstrates a relentless focus on results with a commitment to deliver;
 
Takes decisive action, and confidently changes course if unsuccessful.
 
Displays a growth mindset to continually improve; encourages everyone around them to to be tenacious and never settle.
 
Constantly seeks feedback to improve; Focussed on solving issues through team work, and collaboration
 
Acts with urgency; delivers top results in hours and days instead of weeks and months.
 
Relentless in their pursuit of success and possesses the willpower to embrace challenges as opportunities.



CORE VALUES:
Raise The Bar 

 
We raise the bar through innovation, intellectual curiosity, and grit. We are not satisfied with yesterday and our hearts thirst to be better tomorrow.

Win As A Team

 
We manifest wins by putting the team first. We have collaboration and teamwork in our hearts and believe winning together is the most fun.

Care Above All Else

 
We care above all else. We have servant hearts for our consumers, customers, and colleagues.
 



PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS:

 
Location: Remote
 
Frequency of travel: Occasional travel may be required for meetings, training and/or conferences.
 
Light physical activities and efforts required in working within an office environment.

(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with disabilities.)
ConsumerAffairs does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law.

 
Health Care Plan (Medical, Dental & Vision)
 
Retirement Plan (401k, IRA)
 
Life Insurance (Basic, Voluntary & AD&D)
 
Paid Time Off (Vacation, Sick & Public Holidays)
 
Family Leave (Maternity, Paternity)
 
Short Term & Long Term Disability
 
Training & Development
 
Work From Home
 
Free Food & Snacks
 
Stock Option Plan