Content Designer

We are looking for an experienced Content Designer to join our growing, distributed team at Coforma!

As a Content Designer at Coforma, your affinity and passion for language, structure, and storytelling play a central role in bringing to life holistic, user-centered solutions that build, improve, or entirely reimagine experiences of critical services and products for our clients and the people they serve.

Collaborating closely with your research, design, product, and development teammates, you’ll help create experiences, whether services or digital products, that make written, visual, and audio content findable, understandable, usable, and useful by the people who need it, when they need it. The solutions you create will range, from information architecture to content strategy, to user experience, to brand and marketing.

As a Content Designer, you possess strong foundational knowledge and skills in the craft of content design, but at this stage of your career, you’re still building depth and breadth. To this end, you proactively work to strengthen your practice by frequently seeking feedback, pairing with more senior designers, and pursuing professional development opportunities.

What You'll Do

Your primary mandate is to create high-quality content design deliverables for our clients from discovery through optimization while working under the direction of a more senior designer.


You will:

 
Participate in all phases of a project
 
Excavate and deeply understand our clients’ content landscape
 
Develop content strategies that meet business requirements and end-user needs
 
Write and manage engaging, accessible user content that gets people from point A to points B, C, D (and beyond!)
 
Collaborate with researchers, designers, and engineers to give shape and structure to overall experiences for end users as well as those who need to maintain content
 
Create and maintain thoughtful documentation, including copy decks, style guides, decision logs, content governance, and more
 
Create alignment and momentum by communicating your work early and often, in a variety of ways
 
Present your work to clients


Additional Responsibilities

 
Endeavor to continuously improve your craft by proactively seeking feedback and development opportunities
 
Contribute to the content design practice through knowledge sharing, participation in rituals, and craft guidance
 
Build and maintain stakeholder, team, participant, and client relationships
 
Model and promote a highly collaborative, responsible, and ethical culture through your individual actions
 
Contribute to internal projects and initiatives


You Possess

 
Strong written, verbal, and interpersonal communication skills, which you use to share information about you and your work effectively and efficiently
 
Experience with and a passion for plain language, usability, and accessibility
 
Working knowledge of and intermediate proficiency in a range of content design skills and activities associated with information architecture, content strategy, content design, and more
 
The ability to channel voice and adapt tone to various audiences, channels, and executions
 
The ability to use qualitative and quantitative data to inform your work and recommendations
 
Familiarity with human-centered design practices
 
A love of collaboration, which you proactively and frequently seek
 
The ability to work with project leadership to define clear solutions that reflect business requirements and user needs
 
The ability to assess and thoughtfully integrate team, stakeholder, and user feedback into your work
 
A dedication to lifelong learning


What You've Done

 
4+ years experience in a UX writing, content design, or content strategy role, preferably working on a cross- or multi-functional team
 
Well-rounded knowledge of content design principles and techniques
 
A portfolio that demonstrates strong processes, solutions, and a well-rounded knowledge of content design and experience principles and techniques
 
Experience participating in projects from discovery through launch, and working with project leadership to develop and execute end-to-end content design solutions
 
Self-directed, with proven ability to  proactively self-manage, set priorities, meet deadlines, and communicate updates
 
Access to strong, reliable internet for the remote nature of our work
 
Ability to attend occasional in-person meetings on request and with advance notice (with safety precautions)


General

 
Analytical — analytical skills and an ability to create systems
 
Planner — ability to anticipate what could go wrong when planning and coordinating
 
Organized — ability to prioritize projects and complete tasks on time
 
Cooperative — ability to manage up and work with top executives, and high-level contacts; cooperate with staff across different teams
 
Communicative — ability to communicate ideas and create personal relationships through writing and in-person exchange; a thoughtful documentor
 
Calm — comfortable in a fast-paced environment, flexible, innovative, and attentive to detail
 
Autonomy — ability to get work done fairly self-directed, requiring minimal supervision


Other

 
Internet — will prioritize and maintain access to strong, reliable internet for the remote nature of our work (except when on vacation/holiday)
 
Security — will keep the highest security practices to ensure the privacy and security of Coforma and client information given the nature of our work (even when on vacation)
 
Must be legally authorized to work in the US now and in the future without sponsorship


Preferred Qualifications

 
2+ years experience working on a remote team or remote freelancing
 
Prior professional services, government, or federal consulting experience
 
Familiarity or experience with software development lifecycle and working in Agile environments
 
Knowledge and experience with GSuite, Slack, and Zoom


We Don't Care About

 
Whether or not you have a degree of any kind
 
Whether your educational major, if you had one, is related to this role
 
Whether or not you have GitHub contributions
 
Whether or not you have worked at a well-recognized company
 
Whether you’re sure that you check every box perfectly


We Do Care About

 
Your passions, professional or otherwise
 
Your well-informed opinions about design, technology, teams, and process
 
You



$112,000 - $140,000 a year
The annual salary range for this position is $112,000–$140,000/year.
We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

This role is required to work from the contiguous United States.

We're Coforma

The stress of job searching can make you wonder if you’re enough. Studies have even shown that women and people of color are less likely to apply to jobs when they don’t meet every qualification. We believe that you ARE enough, and that it’s okay not to meet every requirement. We’re building a culture that’s authentic, inclusive, and diverse. If you’re excited to work with us but not sure you check every box, apply anyway! You may be just right for this or another role.

About Us
We use creativity to get results for clients and the communities they serve.

We’ve honed a modern, agile, user-centered approach that elevates human needs through thoughtfully-designed systems and products.

From connecting families in crisis at the US border to improving the way governments consume COVID-19 mobility data through a more accessible and user-friendly tool, we’re dedicated to improving people’s lives through thoughtful technology products and services. Together. Our cross-functional team works closely with each other and with our government, nonprofit, and commercial partners to research, design, and build better products and services.

Coforma employs over 100 talented creators. Our leadership has decades of experience in improving government digital services from a civic service mindset, and a strong record of developing innovative technology solutions for government, enterprise, and nonprofits.

We thoughtfully integrate design into product development. We are experts in leading the design and development of products to meet business goals, build alignment, and deliver value through technically feasible and iterative design activities.

Business objectives and human beings are at the center of our work. We work very closely and collaboratively with our partners, from solicitation through to delivery, to ensure that the solution provides a high level of value to the business. Accessibility is never overlooked in our work, and our iterative approach validates the utility and delight of the final product.

Equal Opportunity & Inclusive Workplace
Coforma is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination. As a federal government contractor, all employees of Coforma are required to be fully vaccinated against COVID-19 by January 4, 2022. Background checks and other security clearances may be required for some roles as it relates to the nature of our client work.

Our team and our office aims to be an accessible and hospitable place to work. We welcome applicants, contractors, and employees who are committed to improving our culture and practices.