Customer Support Representative

 Flockler is a self-service social media marketing platform based in the UK & Finland, with all our employees working remotely. Our 1400+ customers worldwide include the likes of GoPro, Harvard University, Silicon Valley Bank, and many more.

We are looking for a Customer Support Representative in Europe. Our preferred time slot is between 9 am-5 pm (CET), but the exact slot and hours are negotiable.    

Your role

Your role is to gradually take over the support for the EU market and help our new customers succeed. We will provide you with training for the job, extensive internal and external documents, and internal support.

Your typical day includes:
- Responding to customer questions via email and live chat 
- Proactively contacting our new customers and helping them succeed
- Sharing and discussing customer feedback with the rest of the team
- Documenting frequently asked questions and improving internal/external help materials

This is you

We are looking for an energetic person with a getting things done mindset. You are based in Europe and have native or fluent English skills. Our typical customer is a marketer working for a B2C brand and basic knowledge of social media and online marketing will help you in the job. At Flockler, we are passionate about customer success and happiness and are looking for someone who shares our enthusiasm!

What we offer

We offer an exciting role in a team working remotely, and excited about the service we provide. You will get to work with some of the world’s largest companies and learn the nuances of constantly evolving social media channels and marketing. In addition, we will support you when customers are demanding or have challenging questions. We love customer feedback and constantly look for ways to improve the customer experience.