Product Manager

 🚀 Want to join a team of A-players in an exciting, high-growth, entrepreneurial environment?


 



 We’re a fast-growing team solving big problems in the property management industry. Bootstrapped and profitable since 2013, we're passionate about helping small businesses simplify growth, streamline operations, and deliver a great customer experience at scale.


 



 Our products provide a powerful foundation for property management companies to take their businesses to the next level. Thousands of property managers rely on us for their day-to-day operations and we’re only getting started.
 

 



 We want to increase the throughput of great ideas through the organization and into customers’ hands. We are driven, disciplined, clear-eyed about tradeoffs, and committed to moving fast without breaking things. Your mission, should you choose to accept it, is to maximize the value we’re delivering to customers, by discovering and validating the best approach to each problem, and designing a great solution we can build in a short amount of time. We follow the Shape Up Process, with influences from Marty Cagan (Silicon Valley Product Group) and the Lean Startup movement. If this excites you, let’s talk!
 

 



 
Role Summary 

 



 The Product Manager’s primary mission is to help ensure that we deliver valuable solutions to customers. They lead discovery and delivery on prioritized problems, working closely with design, engineering, success, sales, and marketing to craft high impact features and customer experiences. They work in an empowered and collaborative environment to define scope, meet timelines and achieve business results. They contribute to defining the product vision, mentoring the team, improving approaches for product discovery, and ensuring that the product supports the company’s overall strategy and goals.


 

 
Ideal Candidate Has Experience In

 



 

  Discovery

 



 
Customer Interviews (Problem interviews, Solution interviews, Usability Testing)
 
Customer Journey Maps
 
Use Cases
 
Customer Segmentation
 
User Story Mapping


 



 Frameworks & Mental Models


 
Opportunity Solution Trees
 
Problem space vs. Solution space
 
Design Thinking
 
JTBD + 4 Forces
 
Magic Moments
 
Business Model Canvas
 
BJ Fogg Behavior Model
 
MECE


 



 Systems Thinking


 
Leading vs Lagging Indicators
 
Funnels
 
Behavioral Loops
 
Unit Economics
 
Bottlenecks & Constraints


 



 Prioritization


 
Identifies biggest risks
 
Categorizes risks into Viable, Valuable, Feasible, Usable
 
Quickly answers Critical Questions


 



 Prototyping


 
Facilitates Workshops
 
Mockups
 
Design Sprints
 
Collaborates well with Designers & Engineers


 



 Experimentation


 
Experiment Design & Failure Criteria
 
Feature Flags
 
Alpha/Beta Release Cycles


 



 Data & Technical Skills


 
Cohort Analysis
 
SQL
 
Data Analysis
 
Events (Segment.io)
 
Formulas & Calculations


 



 
Expectations for your first 90 days:

 



 
Develop a solid grasp of our product lines, feature sets, value proposition, business model, pricing, product development process, and document this for the benefit of future product team members.
 
Can articulate our target customers, product areas and business model
 
Listens to or conducts 10 customer interviews
 
Updates Employee Onboarding Process
 
Become an authority on your product area, its current capabilities, customer problems, and begins shaping solutions.
 
Shaped 3 pitches to product area
 
Develop product pitches for the current quarter and lead Betting Table exercise to greenlight work.
 
Presents pitches to product leadership
 
Pitches are greenlit
 
Lead delivery efforts on approved pitches
 
Earned the respect of their team
 
Customers are happy about the changes shipped


 



 
Perks:
 

 



 
Monthly Friday Free Day
 
Company Holidays
 
Paid Time Off (in addition to the above)
 
Monthly Healthcare Allowance
 
Yearly Vacation Allowance
 
Fun and busy work environment with smart, caring people
 
Location independence (must align within a few hours of US Pacific Time Zone)
 
Mission driven company and values-based culture




 
Please only apply if you:

 



 
Embrace learning new technology 
 
Learn fast
 
Communicate crisply
 
Proactively seek solutions
 
Own the outcome
 
Bring an optimistic “can do” attitude
 
Supply your own internet and smartphone
 
3 years demonstrated success in similar role:
 
PM on 2 successful SaaS products (work sample required)
 
Bachelor's Degree (preferred)
 
Have B2B SaaS experience (preferred)
 
Experience in ShapeUp not required, but beneficial
 
Prototype, Pitch, or Project Delivery Plan examples may be requested




 



 We have an amazing team of A-Players and we’re ready to add more! Selected candidates might have written assessments and multiple interviews with different people. We’ll do whatever it takes to get the right person in the right seat.


 



 If you think you would thrive in the above environment and make an impact for our customers, we’d love to talk to you!


 

 



 In summary...


 



 You can do it in an office


 You can do it from home


 We really don’t care


 As long as it’s known 👇


 



 What matters is this…


 When the chips are down


 And your back is against the wall


 Can we count on you to make the right call?


 



 Judgment, intuition, or care by another name


 We call it “Owning The Outcome” - because it really is the whole game


 Have the customers back, and they will treat you the same


 



 If you can do that


 Then we’re birds of the same feather


 So come join our team and we’ll make music together.