Highlights
👐 Join a meritocracy, no politics needed (nor welcomed)
💻 Work remotely, and join us for our yearly team retreat In Thailand.
📖 We practice open-book management (understand how the business works and why what you work on really matters for our clients)
Company 🚀
QuickMail is one of the leading cold email outreach solutions for sending business-to-business cold emails. It is used by small and medium businesses worldwide to reach out to potential clients and grow their businesses.
Our clients are composed of Entrepreneurs, Founders, Growth Marketers & Agencies.
QuickMail was started in 2014. We are 100% self-funded and composed of a small group of highly driven co-workers.
About the role
As part of our Customer Support team, you’ll be the first point of contact for our users as well as prospecting users who have questions before signing up.
We pride ourselves to be highly knowledgeable support representatives, with a clear goal to find the best solution for our users (not just answering tickets). So you will need to be curious by nature and able to solve problems by using logic.
Your secondary goal as a QA tester is to use your analytical skills to thoroughly test all fixes, features, and enhancements created by the dev team.
You will create and use a combination of application-testing frameworks, user reports, and testing procedures to locate problems and communicate in proper channels to rectify them before product updates are launched. You will lead the charge in testing and approving hotfixes should software bugs slip through in the initial launch or subsequent updates.
For both aspects of your role, deep understanding must be pursued and maintained. We go above and beyond, so the role includes being knowledgeable not just in the software but also in our integrations (e.g. HubSpot, PipeDrive, Zapier), and the email ecosystem (e.g. cold outreach, DNS settings to maximize deliverability, and changes from email service providers that can impact our customers or operation to name some).
Your responsibilities will include:
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