Manager, Credit & Collections

 
Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

As the Manager, Credit & Collections you’ll play a critical role in establishing a new pillar of Figma's revenue operations team. You will have the opportunity to build our credit and collections process from scratch and form a new team to support your vision. We have some exciting initiatives in store for the upcoming year - you will get to drive meaningful change!


What you’ll do at Figma:

 
Develop a credit program to evaluate client risk and identify client credit worthiness; implement approval levels for extension of credit and/or payment plans for delinquent accounts
 
Work directly with clients to understand payment delays and work with customer service teams and clients to remove barriers to payment
 
Maintain, track, and report credit and collections scoreboard statistics and metrics
 
Update internal systems as necessary with contact details, conversations and issues affecting payments
 
Establish policies and procedures that include research and analysis in order to make recommendations to the revenue recognition team
 
Develop a team culture that emphasizes customer service, accountability, quality, continuous improvement, key employee retention and development, and high performance
 
Customer vendor form & invoice portal management
 
Monitor and evaluate risk on an ongoing basis, anticipating and mitigating potential risks and escalating red flags to key stakeholders
 
Proactively monitor client receivables and set weekly targets for the team to prioritize collection efforts to drive DSO improvement
 
Own bad debt write-off analysis
 
Adhere to credit & collections policies, SOX and internal controls
 
Implement and maintain Dun & Bradstreet, and Tesorio


  


 
We'd love to hear from you if you have:
 

  
Bachelor’s Degree in Accounting or related field preferred
  
4-6 years of AR/Collections Management experience in a high-volume environment, 1+ year(s) managing a team
  
Excellent written and verbal communication skills in English
  
Proficient negotiation skills
  
Ability to perform credit analysis and understanding of financial statements
  
Very strong Microsoft Excel skills (lookup functions, pivot tables, etc.) and experience working with large amounts of data
  
Strong analytical skills, accuracy and attention to detail a must
  
Strong Leadership & Team building skills
  
Demonstrated ability to effectively work cross functionally with all levels of a company, particularly executive sales management
  
Commitment to excellent customer service
  
Exposure to Netsuite, Dun & Bradstreet, and Tesorio is a plus
 
 

  

   At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.


  
 
 

  

   
Read more about our team 
   

    
Investing in Figma: The Decade of Design
    
How work is changing at Figma
    
Figma's next product is a multiplayer whiteboard called FigJam
    
Software Design Startup Figma Is Now Worth $10 Billion
   
  
 


 
 
 
We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let your recruiter know if you require accommodation.
 
 
 
About Figma
 
Dylan Field and Evan Wallace co-founded Figma in 2012 with the vision of building tools for designers in the browser. Their goal was to create the first design tool that combined the accessibility of the Web with the functionality of a native app. Today Figma is a platform with tools and spaces to support the entire product development process—idea to design to build—and has simplified collaboration for companies like Microsoft, Uber, and The New York Times to name a few.
 
At Figma, we celebrate and support our differences. We know employing a team rich in diverse backgrounds, experiences, and opinions allows our employees, products, and community to flourish. Figma is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
 
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma's Privacy Policy.