Client Success Associate

Maven is looking for a high energy, passionate, detailed-oriented and experienced Associate to join our Client Success Team. The Associate will play a critical role in supporting Maven’s large, strategic clients with a high level of responsibility and visibility across the team. You will support the Client Success Managers and Directors of the Client Success team through a client’s entire lifecycle (implementation, launch and ongoing relationship management) and develop expertise in client management, reporting, and performance goal management as Maven seeks to build its strategic accounts over time.


As Client Success Associate at Maven, you will: 

 
Support the Client Success leads on maintaining high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores, enrollment targets, and book of business growth


 
Manage monthly and quarterly account reporting, ensuring accuracy of data and working with Client Success leads to develop data-driven strategic insights


 
Assist in project managing of contracting for upsells and contract amendments


 
Help foster relationships and ensure deeper integration with client’s internal benefits partners and third-party vendors


 
Facilitate day-to-day cross-functional coordination of client activities, including but not limited to eligibility verification, meeting coordination, billing inquiries, client marketing requests, and business operation deliverables


 
Fully understand Maven platform and lead product overview trainings to various client stakeholders, as needed


 
Help identify common strategic team roadblocks and propose solutions for better team efficiency


 
Assist addressing client risks internally based on engagement trends and member feedback 


 
Aggregate top client priorities, deliverables, and timelines for strategic clients


 
Track and organize best-in-class client materials and templates produced and share with broader Client Success department





We’re looking for you to bring:  

 
1-3 years of experience in client success, account management, sales, project management and/or operations


 
Passion for healthcare, telehealth, and/or start ups


 
Strong interpersonal, verbal, written, and presentation skills; ability to communicate clearly, persuade, and influence internal and external stakeholders


 
Ability to prioritize and manage multiple tasks





Helpful experiences and skills (if you don’t have them, you can learn them with us!): 

 
Experience using tools including Salesforce, Looker (or other data visualization tools); attention to detail and CRM data entry hygiene


 
Project management experience including experience with tools like Asana


 
Background in a healthcare-related field


 
Background in communications or marketing





For candidates in NYC, CO, or CA, the base salary range for this role is $75,000 - $95,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.