Account Manager

ABOUT CHAIRISH


Founded in 2013, San Francisco-based Chairish is the leading online marketplace for exceptional home furnishings. Our mission is to inspire and foster the joy of creative expression through home decorating.
The Chairish marketplace connects millions of design lovers to over 10,000 sellers, creating newfound business for sophisticated brands, unique makers, remarkable artists, esteemed vintage and antique dealers as well as private collectors. We are leading the luxury home furnishings industry into the digital future.
Our leadership team includes veteran technology entrepreneurs who’ve created the biggest global travel brands alongside celebrated fashion and design industry executives. Chairish has earned widespread recognition from leaders in the home design space. Architectural Digest named Chairish the #1 “can’t live without decorating app” that “will change the way you shop for furniture online.” Entrepreneur lists Chairish as one of “best entrepreneurial companies in America” and IAB named Chairish a "Brand to Watch in 2020”.


POSITION OVERVIEW


Chairish Inc. is looking for an Account Manager to join our sales team. Our Account Manager will manage and support active sellers on the Chairish platform.


This position will be a part of the Sales team at Chairish. They will work closely with Senior Account Managers and the Trade Sales Team to support new and active sellers on Chairish. The Account Manager will be well-versed in the guidelines, rules and processes around listing on Chairish and will help educate and guide new and existing sellers through the process.


This position will support key groups of new and active sellers on the Chairish platform. This will include those who have been on the site less than 90 days and are not assigned to an Executive, those who are deemed to have the potential to be a high-performer, and those involved in a merchandising or marketing promotion on the site.


In this role, this person will be responsible for monitoring and conducting thoughtful analysis of their accounts routinely. Outreach, both proactive and reactive, identifying those that should receive more or less account support and acting on alerts. This role will also be available to answer questions from this community of sellers and offer support when needed.


We’re looking for someone with a great attention to detail and an outstanding communicator, both with internal teams and Chairish sellers. This is an interdepartmental role, so being clear and consistent with all communication will be key to its success.


The success of this position will be measured on the sales performance and quality of inventory that their managed accounts bring on. Additionally, the inventory, sales and satisfaction of their group of sellers as well as account retention. This position will be the face of Chairish for these sellers, and as such, should be professional, positive, accessible and kind.


Responsibilities

 
Coach existing sellers to maximize their exposure and sales on Chairish.
 
Frequent interaction with sellers through calls, emails and in-person visits to advise on best practices and help troubleshoot.
 
Be available to answer questions on the Chairish experience including, but not limited to account setup, listing assistance process, sales process, unique Chairish features and the competitive platform analysis.
 
They will share key elements to successful selling on Chairish like product renewal, regularly posting new products, accurate listings and seller liability for inaccuracies, and markdowns.
 
Use existing tools to analyze potential within the existing accounts and how to optimize their performance
 
Tasked to make the listing assistance process easier and more efficient, both internally and with new sellers.



Your Experience

 
Familiarity with a CRM
 
Experience with excel analysis and retail math
 
Excellent communication skills
 
Attention to detail and outstanding phone skills
 
Familiarity with e-commerce
 
Experience in customer service



Bonus points for:

 
A passion for home design space
 
A love of design
 
Local to the East Coast
 
Background in art history, fine antiques



MORE ABOUT CHAIRISH, INC.
Chairish Inc. is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender identity/expression, race, religion, national origin, ethnicity, disability, sexual orientation, veteran or military status, or any other category protected under the law. We are an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. We strongly encourage applicants of all backgrounds, identities, and perspectives to apply to job positions at Chairish.
If you are interested in applying for this opportunity, please apply with your resume. All submissions will be evaluated and interviews will be conducted for those applicants who most strongly fit our needs. If you need reasonable adjustments at any point in the application or interview process, please let us know.


We offer our Chairish employees the below benefits and perks:

 
Health, Dental, and Vision Benefits
 
FSA and Commuter Benefits
 
401k
 
Flexible remote work policy
 
Employee discount program
 
Paid maternity + family leave
 
PTO
 
Paid Holidays
 
Short term disability and life insurance



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