Adventure Sales Specialist (North America)

Co-founded by Peter Duncan, ex-UK Chief Scout and BBC Blue Peter man, and Alex Pazderski, an avid hiker and acclaimed expedition kayaker, we are among the best experts in organizing walking & cycling holidays and adventure trips for independently-minded people. Starting in 2009 by developing several pioneering trekking itineraries in the Balkans, we now offer 500+ self guided walking holidays and cycling tours as well as a range of meticulously curated small group and privately guided tours, family and discovery trips. Having principal offices in London, Dublin and Sofia and 50+ field offices/representatives worldwide, we can serve our customers anywhere they go, providing 24/7 support.
We are currently looking for individuals with a passion for adventure travel to join our team in Adventure Sales Specialist roles full-time for an immediate start.
The position's primary purpose is to maximise the sales of our tours, convert leads into bookings, arrange all booking components with our suppliers and provide exemplary service by email, live chat and phone to our customers, most of which are located in the UK and Ireland.
The role
Your role will be to ensure that the customer has an unforgettable experience from initial enquiry to booking confirmation. Your strengths will centre around your ability to understand customer needs and communicate your passion for our trips. You should be equally at home responding to new customer enquiries, converting customer proposals to bookings and following up on leads. After a booking is made, you will arrange all the elements of the booking with our local suppliers (including hotels and local transfer companies) until booking confirmation. From time to time (during peak periods), you may also be asked to assist the Operations team in dealing with post-booking support requests, booking change requests, and preparing and sending pre-departure materials and travel documentation.
Key responsibilities and accountabilities

 
Maintaining extensive knowledge of all our products
 
Answering email, live chat and phone enquiries politely, promptly and efficiently
 
Tracking and following up with sales leads and making outbound sales calls as appropriate
 
Converting leads into bookings
 
Making all necessary booking arrangements with our local suppliers and/or our internal Operations team until booking is confirmed to the customer

Requirements

 
Experience in an adventure travel company, ideally specialised in self guided walking and cycling holidays, is highly desirable
 
Passion for adventure travel is mandatory
 
Understanding and sharing our values related to Responsible Travel is mandatory
 
Experience with computer booking systems (ideally TourCMS), help desk and chat software (ideally Zendesk) is highly desirable
 
Experience with email-based sales
 
Excellent verbal and written communication skills; English must be native or of equivalent level
 
Excellent email and phone manner and technique
 
Ability to work under pressure while maintaining accuracy
 
Ability to work efficiently without supervision
 
Outstanding organizational skills and attention to detail
 
Friendly attitude and personal integrity

Benefits

 
Work from home or a co-working space convenient to you
 
Flexible working time (note that you must be able to take shifts on evenings and weekends during peak season)
 
Fixed base salary + competitive commission/bonus scheme
 
25 days of paid annual leave (increasing by one day each year until Y5) + bank holidays
 
Great discounts for you and your friends/family members on Natural Adventure trips
 
Up to 2 fam trips per year to European and overseas locations
 
Outstanding learning and development opportunities
 
Great multinational team and a rapidly growing company

Salary package
The starting salary for an Adventure Sales Specialist is $30,000-$35,000, depending on your experience. As you become more experienced and If you meet all your targets with our commission scheme, you can expect a total annual income of $45,000-50,000+.