Relations Manager (Property Management)

 Job Title: Remote Relations Manager




 
Type: Full-Time, Hourly




 
Location: Remote




 
Reports to: Department Manager




 
Starting Pay: Starting at $6-$15.50 per hour, depending on location and experience




 
About Us:
Are you passionate about customer service and interested in the real estate industry? Ziprent, a fully remote property management company, is expanding into new markets and we're looking for talented Remote Relations Managers to join our team!




 
As a Remote Relations Manager, you'll work with our team of fun and supportive individuals to provide excellent customer service to our tenants and landlords. You'll play an essential role in our daily operations, including resolving tenant issues, communicating with landlords, and coordinating property repairs.




 
We offer a competitive starting pay of $6-$15.50 per hour, depending on location and experience, as well as benefits such as recurring cell phone/internet reimbursement for W2 employees, a one-time home office stipend, two weeks of paid training, and opportunities for growth and advancement.




 
Our ideal candidate has excellent communication skills, the ability to work independently and prioritize tasks, and experience in a fast-paced, metrics-driven environment. If you're tech-savvy, fluent in Spanish and English, and have a RE Salesperson License or experience with real estate and property management, that's even better!




 
If you're ready to join a dynamic team and be part of a growing company, we want to hear from you. Apply today and help us make a difference in the world of property management!


 




 
About the Role:
This is a remote, full-time property management position. The role involves handling a high daily volume of emails and calls, so feeling comfortable communicating through emails and phone calls is essential. Although we are fully remote, our team is fun and supportive, and we are constantly working to improve our processes. We prefer candidates who live in the following states: AZ, NM, TX, GA, FL, NV, CA, WA, OR, or the Philippines.




 
Essential Job Functions:




 
Working with current tenants to resolve any issues that come up during their tenancy
 
Communicating with landlords as to the status of their property(ies)
 
Fielding questions (via email, phone, and text) for our active listings
 
Assisting with new owner onboarding
 
Coordinating property repairs
 
Describing our process to interested owner leads
 
Scheduling photographers
 
Writing new listing copy
 
Meeting all key performance indicators (KPIs)
 
Other duties as assigned


 
Required Skills and Qualifications:




 
Ability to work independently and prioritize tasks
 
Experience in a fast-paced, metrics-driven environment
 
Proven track record of great customer service experience (bonus points for tech/start-up or real estate customer service/support)
 
Excellent verbal and written communication skills - able to explain complex issues in simple terms and adapt your tone for different users
 
Tech-savvy
 
A quiet place to work from with good internet


 
Preferred Qualifications:




 
RE Salesperson License
 
Spanish and English Speaking
 
Experience with Real Estate and property management
 
Previous remote work experience
 
Experience with Front (Email Management Tool)


 
Physical Requirements:




 
Prolonged periods sitting at a desk and working on a computer


 
Key Performance Indicators (KPIs):




 
95% call answer rate
 
Minimum of 7 hours checked into phones during an 8-hour shift
 
Average of 70 email replies/shift (1,400/month)


 
Position Schedule:
Preference will be given to those who can accommodate the following:




 
Wednesday - Sunday 1 PM-10 PM Pacific Time
 
OR Friday - Tuesday 1 PM-10 PM Pacific Time


 
Benefits:
This position is a full-time, hourly position. We offer the following benefits for W2 Employees:




 
90-day performance increase
 
Recurring cell phone/internet reimbursement ($100/month)
 
One-time home office stipend
 
Employer contribution to health insurance premium
 
Opportunities for growth and advancement!


 
We are an equal opportunity employer and welcome candidates of all backgrounds to apply.




 
Note: The above job posting is in compliance with the laws and regulations of the United States of America and the Philippines.