Customer Engagement Manager

What is this role all about? 
If you're reading this, you're likely the extraordinary person we're searching for to join our team as a Customer Engagement Manager at Assistant Launch. We're not just looking for a professional—we're on a mission to find a passionate, unique leader who thrives in the ever-changing world of client success and delivery.

The role has its challenges, but the rewarding experiences, incredible team spirit, and the impact you'll have on our clients' lives make it all worthwhile. We need someone who is not only exceptionally organized and proactive but also capable of independently managing projects and leading teams with finesse.

Embark on a Journey of Rapid Growth. We have a long history and we're on an exhilarating path of rapid expansion over the next 18 months. This is your chance to be a vital part of the leadership team in a company where the sky's the limit for both professional and personal growth. As part of our team, you won't just witness growth, you'll be an integral part of it.

Be Our Investigative Maestro
‍In this role, your ability to act like an investigator is key. You'll need to piece together various streams of information to gain a comprehensive understanding of how our clients are doing. It's like being a detective in the world of client services - you'll analyze patterns, anticipate needs, and understand the underlying story behind the data. This critical insight will drive strategic decisions and ensure we're always a step ahead in delivering exceptional service.

How Your Success is Measured: 

 
Client Satisfaction Scores: Your effectiveness will be measured by the happiness and loyalty of our clients.
 
EA Performance Metrics: The growth and efficiency of the Executive Assistants under your guidance.
 
Process Improvement: Your talent for identifying and implementing enhancements in our service delivery process.
 
Problem Resolution Efficiency: How effectively and promptly you resolve challenges faced by both clients and EAs.

Requirements
In this Role, You Will:‍

 
Build strong and lasting relationships with clients in order to thoroughly understand their needs and goals.
 
Take the initiative to proactively identify opportunities to improve client satisfaction and ensure their continued loyalty.
 
Drive innovation in service delivery processes to optimize efficiency and effectiveness.
 
Handle client support and various operational tasks as necessary to provide exceptional service.
 
Welcome and assist new hires, ensuring a smooth integration process and creating positive first impressions.
 
Empower Executive Assistants (EAs) by helping them develop and enhance their skills based on valuable client feedback.
 
Manage and resolve any challenges arising in the Client-EA relationship to maintain smooth and productive collaborations.
 
Conduct performance reviews for EAs and work closely with HR to enhance our hiring strategies and ensure we have top talent.
 
Maintain high standards of performance for EAs and oversee communications between EAs and clients.


Benefits
Experience the Assistant Launch Difference:

 
Fully Remote Work: Enjoy the freedom and flexibility of working from anywhere in the world.
 
Flexible Paid Time Off: We believe in work-life balance and offer flexible PTO to support it.
 
Artificial Intelligence Masterminds: Engage with cutting-edge AI technology and be part of innovative mastermind sessions.
 
And Much More: Additional perks and benefits that make working with us a unique and rewarding experience.


Why Assistant Launch? At Assistant Launch, we're not just a team but a community that cherishes enthusiasm, innovation, and a can-do attitude. You'll be part of an energetic group that values collaboration, growth, and maintaining our core values. If you're excited about making a tangible impact in a vibrant, forward-thinking environment we'd love to hear from you!

Please note that we'll only review applications in English.