Support Engineer at CommonLit

Title: Support Engineer
Location: Remote
Type: Full-time
Category: Engineering
Job Description:
CommonLit is a nonprofit EdTech organization dedicated to providing high-quality literacy instruction to low-income students and students of color to prepare them for success in college and careers. We operate a free online reading and writing program, www.commonlit.org, that is used by millions of teachers and students worldwide each month. We are a quickly growing team of passionate professionals – many of whom are former teachers. Our team is now over 120 full-time employees spread across ~30 states.
Position Overview:
CommonLit is looking for an engineer who can provide direct help to our User Support and District Success teams. As a Support Engineer, you’ll help the support team investigate issues that require engineering help, fix high-priority bugs, and work with rotating members of our engineering team on “flex” who are supporting our users. You’ll be the glue and the stable member of this team. We want to ensure that students and educators have a consistently great and reliable experience with CommonLit and your work will help ensure that happens.
Responsibilities:

 
Investigate and triage issues with our User Support and District Success teams that require technical help
 
Fix high-priority issues with great code and tests
 
Collaborate with our engineering team and other internal teams on improvements to our internal software
 
Work with educator-facing staff to improve our bug reporting and resolution process

Qualifications:

 
2-5 years experience with Ruby on Rails including some work on a user-facing production application
 
Strong understanding of SQL
 
Working knowledge of React and CSS
 
Strong communication skills
 
You live in (and will be working from) the United States and have work authorization
 
You have a commitment to improving equity of opportunity for students of color

Additional Considerations:

 
This role involves prolonged periods sitting/standing at a desk and working on a computer
 
CommonLit will provide a computer and necessary software to complete the role

Salary:  $105,000-$125,000 per year
CommonLit is committed to fostering a positive company culture, promoting work-life balance, and supporting employees through life’s changes. We provide the following benefits:
-Health, Dental, and Vision Insurance including FSA/HSA options
-Free telehealth services for all full time employees, from day 1 of employment
-Life insurance
-401(k) retirement plan, with a 4% safe harbor employer match
-Pre-tax commuter benefits for employees based in the D.C. metropolitan area
-Remote home office set-up stipend
-Generous time off including 15 paid holidays a year, paid time off accruals, sick leave, 12 weeks of paid parental leave, volunteering and school visitation leave, jury duty leave, and bereavement and compassionate leave. Additionally, we offer 2 floating holidays annually.
We are a remote-first company, and have employees in almost 30 states and Washington, D.C. In keeping with our efforts to create a collaborative and constructive workplace even in a remote environment, we have many engagement opportunities throughout the year. These include monthly remote activities (ie. dumpling making, yoga, virtual escape room), monthly “CoffeeLit” time to get to know colleagues, a yearly all-staff retreat, and more!
Apply by date: Monday, April 1, 2024 by 5pm ET. Please submit your resume and cover letter and answer the application questions.
As an equal opportunity employer, CommonLit values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics. If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at careers@commonlit.org.