Field Operations Manager

 JOB DESCRIPTION


 
At Marketcast, we believe in the power of fandom. Whether you’re a gaming company creating your next must-play game, a studio developing the next blockbuster, a streamer changing the game, or a beverage brand seeking to disrupt the grocery aisle, we deliver data-driven research and insights to move the needle.
 
 As a truly full-service agency – research, insights, tracking, social, data science, and more – we are perfectly positioned to solve unique (and fascinating) business challenges. We’re looking for passionate, curious, hungry people to join the team and help change the world – one research question at a time.  
 
 
 
#FandomIsOurJam
 
 
 
We’re looking for someone who can:  
 

  
Partner with internal clients to understand and execute the goals and timelines for each project 
  
Ensure that expectations are clearly communicated and understood by external vendors and support teams.
  
Partner with vendors to ensure we receive quality data that is delivered on time and according to specifications and within budget. 
  
Ability to work on and direct the work of others across multiple projects including international projects at the same time.
  
Ensure regular performance-based optimization tasks (including adjusting budgets/bids, adjusting targeting and relaxing soft criteria) take place when appropriate.
  
Comfortable working in and assisting others through software, such as Zendesk, Zoom, Slack, and Box and acting as a Subject Matter Expert for internal company developed software and platforms.
  
Assist with efforts to improve operational performance by identifying issues and common patterns and developing standard operating procedures for new and changing tasks.
  
Supports our PST operational needs and requires evening and weekend coverage.
  
Develop/train team members
  
Manage, assign, and prioritize incoming projects across business verticals
  
Escalation support for multiple large and high-profile projects, and partners/liaises with other stakeholders including, but not limited to client services, research, product, and technology teams
  
Address performance and process issues; make recommendations and prioritize based on urgency/client impact
  
Ability to collaborate with business, IT leaders and other subject matter experts to understand strategic objectives and technology requirements.
  
An analytical mindset to help define solution options and potential tradeoffs to solve business problems.
 
 


 
It’ll be helpful if you have: 
 

  
5+ years of experience in quantitative operations
  
Experience with quantitative tracking studies and ensuring vendors are performing appropriately
  
Experience with a variety of sampling methodologies, including balanced clicks/market-sizing studies.
  
Experience using Decipher research platform
  
Be able to communicate with external vendors and all levels of employees within MarketCast
  
Have strong written and verbal communication skills, attention to detail, and the ability to multi- task        
  
Ability to work independently and as part of a team 
  
Strong organizational abilities
  
Be able to work in a fast-paced environment and work with quick turnaround deliverable times 
  
Be enthusiastic and high energy with highly developed social skills
  
Be comfortable time-shifting to accommodate global projects operating simultaneously 
 
 


 
Benefits and Perks:
 

  
Medical, Dental, Vision
  
401(k) with company match
  
Freedom Leave
  
Wellness plan and events
  
Professional Growth
  
And, more..
 
 


 
Our Purpose:
 
Fandom connects people with shared passions and builds communities around them. It offers them space to express their joy and love, whether that’s for superheroes, sports teams, or even small-batch whiskeys.  At MarketCast, we believe in the power of fandom. It’s as important for brands as it is for action heroes and we do fandom research, data science, and analytics better than anyone on the planet. This obsessive focus on fans helps the world’s top creators, media platforms, and sports leagues transform followers into fanatics and investments into impact. 
 
 
 
Our Values:
 
Curiosity Makes Us Tick 
 
Our love of learning manifests in everything we do - from the surveys we field and the datasets we analyze to the technology we develop. Where others pause, we push forward, uncovering hidden meaning and answers. Always learning, always looking for more. 
 
We Celebrate Wins 
 
Whether its wowing clients with research or solving everyday challenges, we pause to honor great work and everyone who plays a role in it. We acknowledge and recognize great work and hustle that helps deliver the very best outcomes.
 
Trust is Always Trending 
 
Trust means everything to us. It’s lending a hand when deadlines loom, always delivering on the promises we make, and calling out behavior that harms our culture. And our client’s trust is what makes all this possible, something we never take for granted.
 
We Roll with Change
 
We embrace change as an opportunity to learn, grow, and further develop. We do this by challenging our biases and rethinking how things have always been done in the past. This fresh, open-minded approach keeps us agile, innovating, and adapting in the face of uncertainty.
 
Diversity is Our Superpower
 
Our differences make us stronger. As researchers and data scientists, we have a responsibility to reflect the diverse audiences and communities all around us. Understanding people, opinions and life experiences fuels our insights and deepens our perspectives.
 
At MarketCast, we don't just accept difference - we embrace it, support it, and thrive on it for the benefit of our global culture and success. MarketCast is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
 
Check us out: www.marketcast.com