Coaching Excellence Team Coordinator

 JOB DESCRIPTION




 
WHO WE ARE:
 
Sounding Board is the first Leader Development Platform designed to bridge the leadership gap. Aligned with behavioral science-backed leadership development, our platform delivers unparalleled flexibility and measurable impact in leadership coaching engagements. With group coaching and virtual 1:1 engagements, talent leaders can use our industry-leading Leader Development Platform and managed network of world-class, certified coaches to reduce administrative burden while developing leaders at scale.
 
Our customers include large scale enterprises like Intel, Conagra, Mozilla, Dropbox and Cloudera, and high growth companies across every industry such as Chime, Plaid, Zoom and UserTesting. When companies partner with us, they see increases in promotion, retention, and development of critical leadership skills in their participating employees.


 
WHY SOUNDING BOARD?
 
Sounding Board is a great company. Literally, we are a certified Great Place to Work! In 2022, we also earned Fortune’s Best Small Workplace award. If you like data — and we do — you may be interested to know that 95 percent of our workforce said that management shows appreciation for good work and extra effort. So, if culture matters to you, and you’re looking for a collaborative work environment that encourages you to do your best work, please consider joining us!
 

  
We’re a mission-driven company creating the next generation of leaders
  
We’re an exciting, hyper growth organization led by two experienced, entrepreneurial female founders
  
We are a passionate, diverse, and inclusive team
  
We offer a fully remote work environment
  
We offer a competitive compensation package, including company equity
  
We offer medical, dental, and vision coverage for employees and dependents 100% paid by the company
  
We offer basic life insurance coverage
  
We offer voluntary life, AD&D, short- and long-term disability coverage
  
We offer a generous paid company holiday schedule, as well as flexible PTO
  
We offer a leadership coaching and wellness benefits
 


 
WHAT IS THE OPPORTUNITY?
 
With a personal commitment and investment in establishing and maintaining effective interpersonal and communication practices, the candidate will coordinate many of the operational processes for the Coaching Excellence Team, thereby contributing to the team’s mission to scale the highest quality coaching in the industry. The candidate will partner with all members of the global Coaching Excellence Team (CET) to ensure alignment, integration, and management of the communications and processes across the team, between this team and other cross-functional teams in the organization, and between this team and the global Sounding Board community of contracted coaches community.
 
The candidate will be responsible for supporting the CET in developing and implementing a communications and project management strategy that ensures the timely dissemination of relevant information to the CET, and those that work closely with the team, to oversee the delivery of leadership coaching for Sounding Board.

Additional Coaching Excellence Team Coordinator responsibilities include, but are not limited to:
 

  
Successfully onboarding new CET staff

  
Maintaining consistent documentation by the team of progress towards team goals and company strategic priorities
  
Coordinating CET meetings, events, and communications
  
Scheduling events for our global coach community
  
Scheduling, coordinating, and delivering coach guidance to our global coach community
  
Coordinating community engagement initiatives for our global coach community
  
Supporting successful offboarding of coaches
  
Collaborating across the CET to facilitate successful onboarding and offboarding of CET staff and coaching vendors through activities such as: Scheduling interviews, scheduling orientation activities, setting up project management work flows to manage the coordination of activities across the team, managing e-communications with staff and coaches
  
Partnering with the CET Coach Guidance and Development team to successfully plan, coordinate, communicate, and implement community and learning events through activities such as: Scheduling events to be globally inclusive of our coach community, and maintaining events calendars and Zoom accounts associated with delivering events
  
Maintaining processes and software infrastructures that support the scaling and functioning of the CET through activities such as: Maintaining shared drive structures, building and maintaining project management software project and work plans, supporting team members in adoption of technology to advance their work, project managing regular updates to goals
  
Supporting the team in coordinating a communication strategy to deliver streamlined, regular communications to the rest of the organization and to our global coach community
  
Developing and tailoring coach-specific communications and content to promote two-way communication, community engagement, and inform coaches of new processes and policies as the business evolves
  
Be a knowledgeable point of contact within the Sounding Board CET, as well as within the Sounding Board coach community, modeling the company values and The SB Way
 
 

WHAT QUALIFICATIONS & SKILLS ARE REQUIRED?
 

  
Excellent verbal, written, and oral skills, including the ability to quickly synthesize and organize key messages to develop concise and clear communications
  
Demonstrated experience leveraging technology systems and creating automation of work through technology and project management tools to improve processes and communication, with specific experience in Asana and HubSpot preferred
  
Demonstrated experience working within the Google and Microsoft Office Suite of products (e.g., Gmail, Google calendar, Google sites, Google slides, Microsoft Word, Excel, and PowerPoint)
  
Dependable, positive, and detail-oriented with excellent follow-through skills
  
Creative problem solver who can learn and adapt well to changing circumstances and evolving business needs and development
  
Excellent organizational skills, including the ability to thoughtfully judge and discern priorities when overseeing multiple projects
  
Experience managing complex projects and demonstrated ability to achieve success both independently and through others
  
Experience building trusted relationships with peers, colleagues, senior leaders, and customers
  
Knowledge of or excitement to learn about the professional coaching industry and experience working with professional coaches
  
Ability to work in a team environment with collaboration across multiple areas, fostering collaboration and teamwork
  
Experience working within global organizations, adapting communication and relationship building based on the local culture of those being engaged
  
Demonstrated ability to influence through relationships
  
Experience in high growth organizations preferred
 


 
WHAT EXPERIENCE DO I NEED?
 

  
Bachelor’s degree related to communications, marketing, business administration, or project management
  
3+ years professional experience as a communications specialist and/or project manager
  
Fluency in technology that can support global, asynchronous communications using an evolving set of best practices in digital communications
  
Experience working within organizations operating globally is strongly preferred
  
Experience managing global event scheduling and communications is strongly preferred
 


 
Applicants must be authorized to work for ANY employer in the US. Sounding Board is unable to sponsor or take over sponsorship of employment visas at this time.
 
It is the policy of Sounding Board, Inc to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.