Salesforce & Connected Tech Administrator

YOUR MISSION
Mural is seeking a Systems Analyst to join the Revenue Operations team. As a Systems Associate Analyst, you will serve as an internal support superstar, fielding requests, questions, and issues from our ever-growing GTM teams (Sales, Account Management, Customer Success, etc).
As part of this role, you will own:

 
The RevOps Support Desk queue for GTM Systems (one of five teams within RevOps)
 
Field and respond to new tickets regarding questions, challenges, and errors reported by your fellow Muralistas regarding usage of Salesforce and other Connected Technologies (i.e. Outreach, Chorus, Clari, etc.)
 
Triage and reassign tickets to other team members as needed
 
Report on weekly and monthly support ticket volumes and performance metrics

YOUR PROFILE
We’re looking for the following:

 
Experience with Salesforce.com (Sales Cloud) and connected apps
 
Excellent communication skills and the ability to explain technical solutions in non-technical language
 
Strong organization, research, and time management skills; ability to work independently
 
Positive attitude and willingness to collaborate effectively with a growing and evolving team
 
Self-starter with high initiative and confidence

The top candidate will have the following:

 
2+ years of experience in Sales/Revenue Operations in a SaaS Organization of 100+ Salesforce users
 
Experience in a support-oriented role
 
Familiarity with Agile methodologies
 
Passionate for an emphasis on the quality of the user experience
 
Self-sufficient in means of online research and a proven capability to troubleshoot technology
 
A proven track record of troubleshooting technical issues
 
A strong customer service mindset and desire to help solve problems

In the state of Colorado, the salary for this role ranges from $69,900 to $96,200 + equity + benefits, but may vary based on your qualifications and job-related experience level, that could result in a level outside of this range.
In the state of California and Washington, the salary for this role ranges from $69,900 to $120,000 + equity + benefits, but may vary based on your city of residence, qualifications and job-related experience level, that could result in a level outside of this range.
In New York City, the salary for this role ranges from $87,400 to $120,000 + equity + benefits, but may vary based on your qualifications and job-related experience level, that could result in a level outside of this range. #LI-Remote #LI-MM1