Engagement Lead

 
Engagement Lead Job Description


 An Engagement Lead at Honestly is a trusted leader. They grow client relationships by delivering and delighting clients via focusing on two areas: Account Management and Project Management. 




 They’re focused on what’s doing best for both the client and for Honestly, which is usually the same thing. They use the tools at their disposal to stay on top of their client’s budget, timelines and deliverables. They’re experts at communicating, setting expectations and building relationships - internally and externally.




 A successful Engagement Lead at Honestly is an independent problem solver with a perspective. They don’t run into roadblocks, they’re resourceful enough to use the resources to solve any problem. 




 Job description:




 
Client/account management:
 
Lead the team (client & internal) to achieve the client’s goals, needs and plans 
 
Ask questions for clarification, process and efficiency
 
Translate client needs, feedback and pain points to internal team for action items
 
Communicate team’s reasoning and strategy to client when delivering work 
 
Organize and advocate for all of the details 
 
Organize, lead & host meetings
 
Produce agendas & meeting recaps
 
Project management:
 
Understand client needs & timing - dictated by client and/or Honestly strategy
 
Build & clearly communicate timelines
 
Communicate deliverables, changes & requests to the team with complete information
 
Follow up with team members to ensure delivery happens on time & client needs are met
 
Risk, Resource planning & management
 
Understanding size, scope & timing of requests
 
Manage risk - budget, timeline & all other potential areas of risk
 
Escalate potential issues effectively & efficiently
 
Work with internal team to ensure resources have been allocated to meet client needs




 About you:




 
Excellent communicator - both written & verbal
 
Resourceful problem solver
 
Works well with different personalities
 
Multi-tasker who can track details
 
Not afraid to push or follow up




 The team at Honestly is made of people that embrace and strive for the following attributes:




 
Confident and humble
 
Self-starting and team-oriented
 
Encouraging and truthful
 
Overly prepared and flexible
 
Focused and approachable