Technical Support Representative

 Technical Support Representative — full time, weekends + three weekdays — $37,500 / year + benefits




 



 It's time to hire another amazing individual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? If you’re good at diagnosing technical issues, enjoy helping customers, and have solid writing skills, send us your resume!




 Porkbun is a fully-remote domain name registrar. We’re looking to add a U.S.-based, full-time Technical Support Representative to cover weekends and three weekdays per week.




 From .com to .pizza to .plumbing, Porkbun sells more than 500 extensions direct to consumers. Our no-nonsense interface and super-affordable prices mean we’re adding new customers at a fantastic rate.




 We think Porkbun.com is the best registrar on the web. But even the easiest-to-use interface can’t solve every customer problem.




 Typical issues:




 
“How do I connect my domain to Shopify?”
 
“How do I transfer my domain to Porkbun?”
 
“My website isn’t working.”
 
“How do I purchase Wordpress hosting?”
 
“Why didn’t my payment go through?”
 
“Why is your company named Porkbun?”


 Don’t know much about domains? We’ll train you! If you’ve got proven diagnostic ability and love learning new things, specific knowledge of the industry is not required.




 Important skills:




 
You can write emails with a professional tone, and deliver excellent support… even in the face of customer stress, tantrums, and disasters of their own making (and sometimes ours 😬)
 
You love the feeling of making a customer happy
 
You’re a really good problem solver
 
You have at least one year of tech support experience either at an internal help desk or customer-facing position
 
You have a steady Internet connection and a quiet room to work out of
 
You work efficiently in a remote work environment
 
You are perfectly fine with horrible hilarious puns


 If the above describes you, or you can make a strong case for why we should hire you anyway, please send a resume and cover letter to careers@porkbun.com with the subject line “Technical Support Representative.”




 The hours are 9 a.m. – 5:30 p.m. Pacific Time. Saturday and Sunday (firm) plus three weekdays.




 Starting pay: $37,500 / year + benefits




 This position offers full medical, dental, and vision benefits (single), starting after 90 days, remote work, and a Simple IRA plan with company contribution after the first year.




 Why work for Porkbun:




 We’re a small team, but we’re making a big splash in a multi-billion-dollar industry, like a pig running through a puddle. This means a single, motivated individual can make a huge impact.




 Porkbun is committed to a policy of nondiscrimination in employment on any basis. This is a fun place to work, but we’re not blind optimists; instead our culture thrives on clear-eyed assessments to recognize and solve problems. Also, everyone who works here is genuinely nice. If this sounds like heaven to you, please apply.