Customer Support Agent (8am-8pm MST)

 
Sticker Mule is the internet's most "kick-ass" brand. We're a remote team spread all over the world. From top to bottom, our team makes growth a top priority, and it's ingrained in our company culture. But most importantly, we enjoy making customers happy and having fun while doing so.




 
Why you'll like working here:


 1. Customers love our service and tell us all the time!


 2. We offer flexibility in your work day.


 3. We work at a sustainable pace to foster a non-stressful work environment.




 
Job description


 You'll be responsible for providing Sticker Mule customers with world-class customer support. We deliver fast, reliable, and efficient service. We only offer support via email and social media, so you must have outstanding writing skills. You'll respond to customer inquiries in a clear, concise, and comprehensive manner.




 
Responsibilities


 1. Respond to customers via email using a conversational and helpful tone.


 2. Propose edits and additions to FAQs and internal knowledge base.


 3. Suggest opportunities for our product team to make our customers happy.  
4. Offer ideas to improve the quality and efficiency of our customer service operation.




 
Requirements
1. 1+ years experience in a Customer Support role
2. Exceptional writing skills
3. Experience working remotely




 Hours


 8am-8pm MST
This position works on a rotating two-week schedule as follows:
Week 1: Monday, Tuesday, Friday, Saturday
Week 2: Sunday, Wednesday, Thursday


 
Pay & benefits


 1. $20.00/hr
2. 401k plan with 4% employer match
3. Health & dental insurance
4. 4 weeks paid vacation
5. $500 signing bonus
6. Work from home