Remote Customer Service Representative

 HelpBulb is a customer service agency that hires remote talent to work with the top e-commerce brands.


 



 We’re looking for customer support representatives who are interested in working within the e-commerce space and also are energetic, love helping clients, and working with popular brands that align with their interests.


 



 

  About the role


 
We are looking for native English customer service representatives to handle support for tickets of all tiers for our clients
 
Some clients may require phone support and the ability to provide excellent customer service over the phone is a huge plus
 
You will work within client's platforms that include ticketing systems like Kustomer, Gorgias, and Zendesk which we will provide training for (Experience preferred but not required)
 
You will work to answer customer service tickets in a timely fashion but not sacrifice on quality
 
Some basic administrative tasks may be required depending on the client
 
Reliable internet required


 

  What we look for


 
Excellent English is required and tested with writing samples that may also be shared with the client
 
Some experience in customer facing roles (not required to be customer service specifically)
 
Interest in the e-commerce space
 
Ability to answer multiple inquiries across various channels such as email, instagram, live chat, etc..
 
Attention to detail is required
 
Ability to relate with people and be empathetic
 
Able to remain calm in the chance that a customer is disgruntled and unhappy
 
Able to work within US timezones (PST, CST, EST)


 



 What we offer


 
Remote role that can be completed nearly anywhere as long as you have a reliable internet connection
 
Starting salary of $10 per hour for full time work (Some part time roles may be available)
 
Training on customer service platforms like Shopify and various other help desks
 
Work closely with Founders and successful entrepreneurs
 
Paid time off