Cloud Support Engineer - Remote (Americas)

 



 Description:


 



 Hey! We're amazee.io, a ZeroOps application delivery hub for engineering teams to deploy applications more easily. Our developer-centric, open source platform makes developers’ lives and jobs easier, minimizing the stress of managing infrastructure or operations. amazee.io supports organizations across the globe to accelerate their cloud and container adoption, along with providing easily managed Kubernetes for developer teams. We run anywhere in the world, with 24/7/365 dedicated support. 


 



 We’re looking for a Cloud Support Engineer to join our remote team. As a Cloud Support Engineer with amazee.io you’ll be working with clients, being their first point of contact for technical guidance and troubleshooting, as well as being responsible for monitoring the stability of our platform. You'll also work alongside our Platform Engineers when technical escalations are required, and own and build upon our user friendly documentation. 


 



 If you're somebody with a collaborative mindset, and enjoys working and interacting with people and supporting them in solving problems, then this could be the role for you! This role would fit someone who wants to develop their career within cloud technologies, and provides a great training ground to move deeper into platform and cloud engineering over time. 


 



 Come and join a team of open source enthusiasts committed to providing flexible hosting solutions in an open, transparent work environment, and having fun doing it.




 
Location:


 
This is a remote position, although we require an Americas time zone for your working hours


 



 What you’ll be doing: 


 



 
Supporting client onboardings onto our web operations services and platform
 
Working closely with our Platform team on deployments, and deep diving into cloud engineering topics
 
Replicating bugs and errors, where possible fixing them, and escalating when needed. 
 
Performing client trainings, and post onboarding support via slack or e-mail 
 
Documenting, and testing new features & updates
 
Further learning, and advocating DevOps methods and processes 
 
Monitoring the stability of our hosting environment
 
Improve our internal and public documentation
 
On call work during working hours
 
Communicating via gifs and emojis 


 



 What you’ll bring:


 



 
Curiosity. Cloud engineering evolves, and curiosity will be key to learning new skills, keeping them sharp, and researching and solving unexpected issues
 
A friendly and collaborative nature
 
Understanding of Docker, Docker Compose, Kubernetes, or microservices in general 
 
Experience working within CLI environments
 
Understanding and belief in Agile and DevOps methodologies
 
An interest in learning Ansible, PHP, Javascript or Golang, and general professional development
 
Comfort communicating and documenting in English


 



 What we’ll bring:


 amazee.io is dedicated to providing a work environment of trust, transparency, and inclusion for everyone. As a fully remote company we offer flexibility when it comes to working hours and location. Here’s some other things you can expect from us.


 



 
A fully distributed team of creative colleagues in a flat, open and transparent organization - Meet the team, read our handbook, or check out what our team has to say about working at amazee.io on Comparably!
 
Flexible working hours, and time off in lieu when you work overhours
 
Fully Remote working 
 
5 paid days off a year for conference attendance or education related commitments 
 
An annual education benefit of 1,500 USD or equivalent to dedicate to your professional development
 
An annual wellbeing benefit of 500 USD or equivalent to dedicate to your physical or mental health 
 
A connectivity benefit of 100 USD or equivalent a month, to help with internet/data costs
 
Your own annual tech budget, with full initial setup provided
 
Sweet, sweet Swag - Hoodies and other goodies 
 
amazee.io Quest! - After 3 years, you’ll get 3 weeks paid off work to undertake a profound personal goal, or undertake a bucket list type challenge


 



 So what’s next?: 


 Apply! Send us your CV and cover letter showcasing who you are, your technical skills, and anything else you think we should know!