Senior Salesforce Solution Architect

We are hiring for a Senior Salesforce Solution Architect with Service Cloud, contact center, and consulting expertise!ﾠWorking closely with and reporting to our Service Cloud Practice Lead, you will be responsible for bringing Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA and launch their solutions.


You will have the opportunity to:



 
Facilitate business process reviews to identify customer requirements and processes
 
Translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development
 
Configure Salesforce Service Cloud solutions
 
Develop technical requirements and specifications for customers and the technical delivery team
 
Drive best practice UX design into each and every aspect of solution delivery
 
Manage all aspects of projects and customer communications
 
Deliver customer end user training and documentation
 
Oversee and be accountable for the successful completion of all aspects of assigned projects
 
Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
 
Lead vision and strategy discussions with contact center and customer service leadership and management
 
Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers.



Required Qualifications:

 

 
3+ years project experience in a hands on technical consulting and project management role
 
2+ years of project delivery experience with Salesforce
 
Deep understanding of Salesforce administration required (Service Cloud, Sales Cloud, and Force.com)
 
Expert-level experience in designing and creating Service Cloud solutions using Salesforce declarative configuration
 
Experience with Experience Cloud and CRM Analytics highly preferred
 
Experience leading Enterprise Service Cloud projects - including ground-up Service and Sales Cloud deployments
 
Demonstrated ability to document requirements for technical resources, and ability to fully understand technical solutions leveraging Apex, VisualForce and Web Services.
 
Experience owning the end-to-end Software/Systems Development Lifecycle (SDLC) including structured code management, project management expertise and process methodology.
 
Experience leading multiple Salesforce Project deployments including release and multi-environment management, integration to legacy systems using Salesforce APIs, and requiring original code development
 
Certifications: One or more current Salesforce certifications (Admin/Advanced Admin, Sales/Service Cloud/CPQ/Field Service, Platform Developer 1 or 2, App Builder), multiple certifications preferred



Preferred Skills:

 

 
Ability to understand and assess how business processes can be improved using Salesforce.
 
Ability to successfully juggle multiple projects, deliverables and deadlines simultaneously.
 
Great with customers, quickly builds credibility, and a fantastic team player!